Cancellations & Refunds
Hosting plans will automatically expire until a plan is renewed. In order to cancel service, you must contact AmberWeb Hosting Billing Team by creating ticket in the members area with proper payment details and account details. Cancellation requests must be received by AmberWeb Hosting a minimum of Forty Five (45) days prior to the end of your Billing Cycle. AmberWeb Hosting will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact AmberWeb Hosting as soon as possible.
Strictly there are NO refunds for Starter and Bronze Packages, Special Promotional Packages, Monthly Billed Packages, Discounted Packages or Coupons.
Strictly NO refunds will be processed for package that are cancelled during the FREE period. [ For example, In a 2 +1 year pack, the last year is provided as FREE and hence no refund can be processed for/during that period ]
Strictly NO refunds will be processed if the account fee is not paid Full in advance before the account is setup.
Strictly NO refunds will be processed if a refund is requested after 90 days from the date of order of the account
Strictly NO refunds will be processed if an account has violated the terms of service or involved in activities that has resulted in incurring charges to bring back services to normal.
Strictly NO refunds will be processed if an account was involved in abuse / resource over usage previously.
Domain Credits purchased cannot be refunded.
Only first time accounts are eligible for refund. Accounts created by the same customer / related to the same customer will not be eligible for refund.
Semi Dedicated Server, VPS, Dedicated Servers and Cloud Servers are not eligible for any refunds. Minimum subscribe for one Month, after that extra money will be adjust in next services. Refunds are credited as hosting credits or domain credits only..
Using our any server or hosting, and we found eleagal activity going on hosting or server, terminated by us, in that case, you have no right to ask for any refund.
All request for refund must be provided in writing by creating a ticket in the members area. Only refund request that does not fall under any of the above conditions will be responded or taken into consideration. The maximum refund possible is 50 % of account fee that is paid in full advance before account setup.
Setup fee [both levied or waived off ], Software costs, Administration costs, other third party expenses will not be refunded. Processing fee of Rs.650/($10USD)will be charged for all refunds. Refund processing will take 90 days from the date of acceptance of refund by AmberWeb Hosting.
No refund will be paid as cash or check / bank transfer or deposit. Refunds are credited as hosting credits or domain credits only.